Under the Consumer Protection Act consumer is defined as a person who buys any goods or services for a consideration, which has been paid or promised or partly paid and partly promised, or under any system of deferred payment. A person who obtains such goods for resale or for any commercial purposes will not be a consumer. However, if such goods are bought by a person exclusively for the purpose of earning his livelihood by means of self-employment then such a person will be considered as a consumer.
As per the Act, consumer is having the rights as under:
1. Right to Safety
2. Right to be informed;
3. Right to Choose;
4. Right to be heard;
5. Right to seek redressal;
6. Right to Consumer Education.
Complaint can be registered within two years from the date on which the cause of action has arisen. No stamp paper is required for declaration. Complaint can be registered, in person, by the complainant or through his authorised agent or by post addressed to the Redressal Agency. Lawyers are not necessary.
Every consumer is entitled to file a complaint before the consumer forum in writing accompanied by such amount of fee payable in such manner as may be prescribed by the Rules. Such complaint should be duly supported by documents with prima facie proof thereof.The complainant can only claim the reliefs specified under Section 14(1) of the Consumer Protection Act, 1986, as amended up to date vide Central Act No. 62 of 2002 effective from 15-3-2003.
A complaint may be made in writing under the following circumstances:
(1) The article purchased by a consumer is defective.
(2) If the services availed of by a consumer suffer from any deficiency.
(3) When the price paid by a consumer is in excess of the price displayed on the goods or when the price is in excess of the price fixed under any law in force.
(4) Goods, which will be hazardous to life and safety, when used, are being offered for sale to the public in contravention of the provisions of any law.
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